HOW DO I PLACE AN ORDER?
After deciding the product(s), quantity, size(s) & shipping method, simply click the “Buy It Now” Button that can be found at the bottom of each the product description then proceed to Check Out. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out.
WHAT SIZE SHOULD I GET?
Measurements for each product have been provided in the description. Please go through them carefully and measure it against yourself to determine which size you should go for. Do note that we follow Asian sizes and may run smaller against US/UK sizes.
CAN I CHANGE MY ORDER?
Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please contact our Customer Service within 24 hours of placing the order.
WHAT ARE YOUR PAYMENT METHODS?
We accept credit cards (Visa, Master Card, American Express, and Discover) and PayPal.
WHAT IS THE CURRENCY OF THE STORE? CAN I PAY IN ANOTHER CURRENCY?
All prices will be shown in local currency depending on which country (GEO IP address) the customer is in for their convenience. However, when customer checks out, they will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.
YOU SAID FREE SHIPPING BUT I WAS CHARGED WITH SHIPPING COST (DISCOUNT RELATED CONCERNS)
To avail any discounts and/or free shipping offer, kindly enter your Discount code(s) at the Discount bar during Check Out. In the event that you forgot to enter your discount code but would still want to avail it, please contact us immediately so we can assist you.
HOW CAN I EXCHANGE PRODUCT IF SIZE IS NOT CORRECT OR WANT DIFFERENT COLOR ETC..
Please read product details carefully before you place the order. In some cases if we accept the exchange of product it is customers responsibilities to ship the product back to our warehouse and all the charges will be paid by customer including shipping charges to ship the new product. We offer one time Free Shipping to deliver your original order all other shipping charges will have to be paid by customers like (return, exchange etc..)
WHERE ARE YOUR ITEMS SHIPPED FROM?
Orders are shipped from our warehouses in Southeast Asia (Singapore, Malaysia, and China). As our items are stored in several warehouses, your order may be shipped in separate packages.
CAN I CHANGE MY SHIPPING ADDRESS?
Once you have placed an order, the information goes straight to the shipping department which takes 2-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.
- To all UAE customers, please provide your PO Box or Zip code during checkout to avoid delays on processing and shipping of your orders.
- Customs, Postal Services & Us (PrettySmarty) are different entities hence we are not liable for any delays caused by customs or local post services.
HOW LONG DO I WAIT UNTIL MY ORDER IS SENT OUT?
Our handling time takes 3-5 business days. This means that your order(s) will generally be sent out within this period.
WHEN WILL I RECEIVE MY ITEMS AFTER I PLACE AN ORDER?
The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment. Our Standard Shipping typically takes 2-5 weeks and depending on how fast customs in your country processes the package.
HOW DO I KNOW IF MY ITEMS HAVE BEEN SHIPPED OR NOT?
When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.
HOW DO I TRACK MY ORDER?
Tracking numbers are included in your shipping confirmation email.
I TRACKED DOWN MY ORDER AND THE STATUS SAYS RETURN TO SENDER, WHAT SHOULD I DO?
In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.
THE TRACKING SITE SAYS DELIVERED BUT I HAVEN'T RECEIVED MY ORDER YET
Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.
DO YOU PROVIDE FREE SHIPPING FOR ALL ORDERS AND PRODUCTS?
Free shipping is NOT available for all the products and all the types of orders. Please read product description page for details and Free Shipping Offers. All the Free shipping offers are only one side free shipping offers, means just to deliver the original order placed by you to provided shipping address. All the shipping charges addition to this will be paid by customers including but not limited to return, exchange etc..
It is clear that all shipments being sent to and from a country or region must clear customs first. That is usually the obligation of customers. Different countries have different tax rule on the imported goods. Therefore, it will be better if you know your county’s custom policies before your order in case of some troubles.
There are some responsibilities you should know about clearly who has to take once something unexpected happens.
If the items are detained by Customs after the shipment left the seller’s country, the buyer is responsible for clearance of the detained items.
It is the buyer’s responsibility for any custom duty fees that may be charged upon delivery
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